I'm waiting for a new PC from Dell to be delivered. Dell hire Walsh Western to deliver who in turn subcontract the the clueless Business Post.
I have tracking info for the WW side of things but their tracking system has been broken for about a day and the automated phone line isn't answering. I phone up my Business Post depot (Where the parcel should be now) but they can't help without a consignment number. Because of the subcontracting I have no consignment number.
2 years ago Business Post were supposed to deliver a Dell PC to me and used the "We tried but you weren't in" excuse.
So I can easily see a clusterfuck approaching rapidly.